Frequently Asked Questions
If Hikvision replaced/repaired the board, you will have to re setup the camera, make sure the username and password previous set in IP camera is correct key in NVR.
If you forget the Hikvision IP camera username and password, you will have to send the camera back to Hikvision for reset to default condition.
$10 per camera for resetting to factory default
Contact us for appointment!
Some advanced features, like specific analytics or camera-side motion detection, might not be fully supported when using a non-Hikvision NVR.
Yes, keeping the firmware updated is crucial for maintaining compatibility, accessing the latest features, and ensuring optimal performance.
How to update Hikvision firmware
ONVIF (Open Network Video Interface Forum) is an open industry standard that allows IP-based security devices to communicate with each other. It is important because it ensures interoperability between different brands of cameras and NVRs.